Lacky is committed to providing quality services to you and this policy outlines ongoing obligations to you in respect of how your Personal Information is managed.

The Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) have been adopted. The APPs govern the way in which your Personal Information is collected, used, disclosed, stored, secured and disposed of.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner.

What is Personal Information and why is it collected?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via websites, from media and publications, from other publicly available sources, from cookies and from third parties. Website links or policy of authorised third parties is not guaranteed.

Your Personal Information is collected for the primary purpose of providing services to you, providing information to clients and marketing. Your Personal Information may also be used for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

When your Personal Information is collected, where appropriate and where possible, it will be explained to you why the information is collected and how it is planned to be used.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, your Personal Information will be collected only from you. However, in some circumstances information may be provided by third parties. In such a case reasonable steps will be taken to ensure that you are made aware of the information provided by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, reasonable steps will be taken to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information held about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please make contact.

Lacky will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, identification may be required from you before the requested information is released.

Maintaining the Quality of your Personal Information

It is important that your Personal Information is up to date. Reasonable steps will be taken to make sure that your Personal Information is accurate, complete and up to date. If you find that the information held is not up to date or is inaccurate, please advise as soon as practicable so records can be updated and ensure quality services are continued to be provided to you.

Policy Updates

This Policy may change from time to time and is available on the website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about the Privacy Policy, please make contact.